PRO TIPS


We've asked our top partners to share some of the things they wish they knew when the started.

CHECK THE BACKSEAT
"After each trip, I remind the passengers to check the backseat to make sure that they are taking all of their belongings with them." - Mel G.

FREQUENTLY ASKED QUESTIONS


What if a rider leaves something in my car?

The easiest way to prevent a lost item from happening is to check the back seat after every trip! If you find an item quickly enough, you can call or text your client after the trip is over and return it to them. You can also report the lost item to us through your partner app by following the steps below:
  1. Press the "Need Help?" button on your trip page (you may find past trips on your TRIP HISTORY page)
  2. Select "I found an item in my vehicle ime"
  3. Provide some info on the item
  4. Press "SUBMIT"
We will contact the rider and let you know how to return the item.

Watch the video below for more details on returning lost items. Thank you for your thoughtful service!




What should I do if the user makes a mess in the car?

In this situation, please report the issue to us through the in-app support in your partner app within 48 hours of the trip. Please be sure to take a photo of the mess as evidence, and a copy of the receipt for cleaning expenses to.

Remember, Uber is completely cashless and drivers should not accept cash from customers for cleaning—let Uber handle it. You can report the issue in your partner app by following the steps below:
  1. Press the "Need Help?" button on your trip page (you may find past trips on your TRIP HISTORY page)
  2. Select "I had an issue with the rider"
  3. Choose "Request a cleaning fee"
  4. Provide a description and photo of the mess, and receipt of cleaning fees
  5. Press "SUBMIT"
We will contact you shortly about reimbursement of cleaning fees.



What if I think the fare is wrong?

You may submit a fare review using your partner app in two ways.

If you have just finished the trip
  1. Tap on the "Get fare review" button on the fare summary screen
  2. Choose the option that best reflects your issue
  3. Press "Submit"
We will respond to you quickly. You can watch the video below for more info.


To request a fare review for a past trip:
  1. Select the trip from your "TRIP HISTORY" page.
  2. Press "Need Help?" button at the bottom of the trip page
  3. Select "I had an issue with the fare"
  4. Choose the appropriate issue
  5. Provide the necessary details, then press "SUBMIT"
You should hear from us shortly!