We've asked our top partners to share some of the things they wish they knew when the started.
CONFIRM YOUR RIDERS
"Always confirm your rider's name, you don't want to pick up the wrong passenger. I ask them, 'Hi, I'm your Uber driver, what's your name please?' I always ask 'What's your name' rather than 'You're John, right?' because they could easily just say yes." - Sarah G.
BEGIN TRIP ONLY WHEN RIDER IS IN VEHICLE
"Don’t press 'Begin Trip' until passenger is in the car." - Ramon F.
CANCEL REQUESTS PROPERLY
"Press “Info” then “Cancel trip”. Do NOT begin and end trip! The customer will get charged the minimum fare and they'll likely give you an 1-star rating." - Mohammed S.
"I wish I knew that rejecting or cancelling a trip request does NOT hurt your star ratings, but you can lose access to your account for 24 hours if you reject or cancel more than 20% of the requests. So do not cancel a request unless you really have to." - Francis S.
For more details on picking up your rider or cancelling a request, please watch the short video below