A passenger let us know that your service attitude wasn’t up to Uber’s professional standards during a recent trip. This is one of our most common complaints we receive from riders, so you’re not alone. However, riders do expect our partners to display a high level of professionalism. Riders tend to have the most enjoyable experience and rate a trip 5 stars when the driver displays a positive attitude.

How can I improve? 

The best way to avoid such complaints is be polite, friendly, and professional to riders. We understand that everyone has a bad day, but while a passenger is in the vehicle, always try your best to provide a 5 star experience.



Watch the video below for more tips on how to provide a "5 star" experience to your riders

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.