A passenger let us know that your vehicle smelled of cigarettes during a recent trip. In order for all riders to have an enjoyable experience, your vehicle should smell fresh at all times.
How can I improve?
The best way to avoid such complaints is to not smoke in your vehicle. If you do smoke outside of your vehicle (this is totally fine), please try to make sure that your clothes do not smell of cigarettes as this can cause your vehicle to have an odor. In addition, some passengers find it beneficial if you open the windows in between trips to let in fresh air!
Watch the video below for more tips on how to provide a "5 star" experience to your riders
Note: We expect some negative feedback over time for all our partners as this is the nature of the business!
If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.