A rider let us know that that they had a difficult time communicating with you during a recent trip. This can be because you were difficult to hear, have a thick accent, spoke too quickly, have trouble effectively communicating in English, etc. Riders can find it frustrating when they cannot easily communicate directions or requests to drivers.

How can I improve? 

The best way to avoid such complaints is by speaking slowly and loudly enough for the rider to hear you

If you think you could improve your English skills, please practice as often as possible with family and friends. You can also practice by using a free online course like Duolingo.com

 

Watch the video below for more tips on how to provide a "5 star" experience to your riders

Note: We expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.