A rider let us know that you were on the phone during a trip. Due to safety concerns, please do not use your phone during trips.

How can I improve?

The best way to avoid such complaint is to avoid making and receiving calls while you are in a moving vehicle.

What’s next? 

To refresh your knowledge on Uber’s best practices, check out this refresher course:

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.