A passenger let us know that your vehicle smelled of strong air freshener or cologne during a recent trip. Some air freshener or cologne is nice, but too much can be unpleasant. In order for all riders to have an enjoyable experience, your vehicle should smell fresh, but not too strong.

How can I improve? 

The best way to avoid such complaints is to not hang too many air fresheners or spray too much cologne in your vehicle. In addition, some passengers find it beneficial if you open the windows in between trips to let in fresh air!


Watch the video below for more tips on how to provide a "5 star" experience to your riders

Note: We expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.