A passenger let us know that they felt you either...

1) Began the trip early (before they got in the vehicle or gave verbal/written consent to start the trip)


2) Ended the trip after they already exited the vehicle.

We understand that sometimes you might have to wait a few minutes before a rider is ready, but this can lead to overcharging the rider, which they do not appreciate. 

How can I improve? 

You should never select 'Begin Trip' unless a rider is in your car, unless you have their permission to start the trip. You should also end the trip once you have arrived at their destination.

If you have arrived at a rider’s pick up location, and you have waited more than 10 minutes for the rider, you can cancel the trip. If the rider would like you to wait longer, you may begin the trip after 10 minutes *with the rider's explicit permission.*


Watch the video below for more tips on how to properly begin or end trips

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.