Please respect Uber while online with Uber. It's important that riders know they will not be requesting an Uber only for their driver to talk negatively about Uber (the app they're currently using).  It not only reflects poorly upon the brand, but it also reflects poorly upon the partner and usually leads to a low rating from the rider.

What does this mean?

  • You should not speak negatively of Uber, the platform you are partnering with and the app your rider uses

  • You should not be online with a competitor app while on a trip with an Uber rider

This will ensure that riders are given the best user experience.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.