A passenger let us know that they tried calling you and you did not answer your phone. Passengers can call you for a variety of reasons before and after a trip. Sometimes they call you to let you know their exact pick up location, other times they call you right after a trip because they left an item in your vehicle. We understand that sometimes you are busy driving or have bad cellphone reception, but we expect you to answer your phone when a passenger might be calling if you can..

How can I improve? 

The best way to avoid such complaints is to be alert for incoming calls both before and after a trip, and respond to calls if it's safe to do so. 

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.