A passenger let us know that the trip was slowed down because you were not carrying a toll pass (E-ZPASS) in your vehicle. Remember, Uber automatically reimburses you for toll fees at the E-ZPass rate, but you still have to pay the tolls first while on the road. 

How can I improve? 

To make your trips more efficient, please install an electronic toll pass for your vehicle. If you do, this complaint will never happen again!

Note: We expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.