A passenger let us know that your vehicle appeared unclean during a recent trip. This could mean a dirty exterior, messy backseat, etc. A dirty car can prevent a rider from having an enjoyable trip and lead to low ratings.

How can I improve? 

The best way to avoid similar complaints is to regularly clean both the interior and exterior of the vehicle. Also, check your A/C, brakes, and other fluids regularly.


Watch the video below for more tips on avoiding vehicle quality complaints

Note: We expect some negative feedback over time for all our partners as this is the nature of the business! 

If you believe you received this complaint unfairly, don’t worry. We’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.