In accordance with new TLC regulations, starting THURSDAY July 23 at 12Pm, you will be placed in a line for the next JFK / LGA trip request as soon as you enter the airport. However, in order to receive a trip request, you will need to be waiting in an approved For-Hire Vehicle pickup lot.
There are 2 approved pickup lots at JFK (Cell Phone Lot & Limousine Lot), and 1 approved pickup lot at LGA (Lot 7).
HOW IT WORKS:
The line is first in first out, meaning the next request will go to the partner who has been waiting the longest and is in an approved pickup lot
Your location within the airport / pickup lot does not affect your position in the queue, however you will not receive dispatches unless you are in an approved pickup lot
If a rider cancels, you’ll remain at the front of the queue
If you leave the airport, fail to accept or cancel a trip, go offline or turn off your phone your SPOT will MOVE to the back of the queue
AT THIS TIME, THERE IS NO WAY TO CHECK YOUR POSITION IN THE QUEUE - WE PLAN TO PROVIDE THIS FEATURE SOON
If you need to go to the bathroom or take a break, bring your phone with you. If you leave your phone in the car and miss a trip, you will lose your spot in line. If you bring your phone with you inside you cannot get any trips, but your spot in line will be held until you return to the pickup lot.