What are uberPOOL rates?
Although riders pay at a discount, for drivers, uberPOOL rates are the same as uberX rates. uberPOOL trip fares are calculated based on time and distance, from the point of the first pickup of the first rider to the final dropoff of the last rider in the car.
What do riders pay for uberPOOL?
When riders request uberPOOL, they receive a guaranteed fare upfront, based on the estimated time and distance of the trip. For riders, uberPOOL fares are discounted since they are sharing a trip with other riders, but the driver fares are based on uberX rates.
Does uberPOOL surge?
Yes. uberPOOL surges just like uberX surges. When uberX is surging, uberPOOL surges at the same surge multiple at the same place and time. Riders will see the surged fare in their upfront fares when they request a ride, so they will understand what the full payment will be. Drivers get paid based on what the surged uberX fare would be from the first pickup to the last dropoff of the trip. The surge multiple is determined based on the surge multiple of the two pickups.
What happens if I don’t accept the second rider?
If you do not accept the second rider, it will count as a driver cancellation and negatively affect your cancellation rate. Accept the second pickup request as often as possible to maximize earnings. We also monitor uberPOOL acceptance rate specifically. We will inform you of your uberPOOL acceptance rate periodically.
How long should I wait for a rider once I've arrived?
If you are waiting for a rider for 2 minutes or longer, you can cancel the trip and select "rider no-show" in the Uber app to receive a $5 cancellation fee.
How do uberPOOL trips appear on my pay statement?
When one rider’s uberPOOL trip matches with another, you earn a fare from the beginning of the first trip to the end of the last. On your pay statement, each rider’s part of the trip is displayed as a separate item, so it’s important to be able to identify matched trips to understand how much you’re earning overall with uberPOOL. To do this, look for ‘uberPOOL’ under trip type on your pay statement and find trip times that match or are very close together. You can understand your total fare of the uberPOOL trip by adding together your total earnings for each part of the trip.
What if the first rider tells me not to accept the second rider request?
uberPOOL riders request uberPOOL expecting to share their ride for a discounted fare. Riders understand that sharing the ride could lead to a slightly longer trip and are ok with that since they are receiving a discounted fare. It’s always helpful to confirm with riders that they requests uberPOOL when they enter the car. If a rider tells you not to accept the second rider request, you can kindly ask them to cancel the trip and request an uberX instead.
How far will I go out of the way to pick up someone else?
uberPOOL matches riders going in the same direction. A rider requesting an uberPOOL understands that he or she may have to go a little out of the way since they are receiving a discounted fare, but we’ll make sure that it’s not too inconvenient for you or the other rider. It’s always helpful to confirm with riders that they requests uberPOOL when they enter the car.
Will riders be upset about taking a longer route with uberPOOL than they would with uberX?
Riders who request uberPOOL are choosing to share their ride in exchange for a discounted fare. Riders understand that sharing the ride could lead to a slightly longer trip and are ok with that since they are receiving a discounted fare. It’s always helpful to confirm with riders that they requests uberPOOL when they enter the car.
How many riders are allowed at a time?
Currently, two riders are allowed per pickup location for a total of four riders in your vehicle. We have let riders know of this policy, but if a rider shows up with more than two people, we suggest that you kindly request that they cancel that trip and request an uberX.
What if a rider doesn’t show up?
We have let riders know the importance of showing up within 2 minutes. As a driver, we suggest that you wait one minute before calling the rider. If the rider still hasn’t shown up after 2 minutes, cancel the trip and select "rider no-show" in the app to receive a $5 cancellation fee.
Can riders change their destination?
No, uberPOOL dropoff locations are fixed because the rider fare is guaranteed upfront. Riders are not allowed to change their destination after they have requested a ride. If a rider wants to change the destination, kindly request that they cancel and request another uberPOOL or an uberX.
Which rider should I drop off first?
The Uber Partner App will tell you the order for all rider pickups and dropoffs. But you can change the dropoff order for your riders by ending the trip early after the first dropoff and submitting the appropriate answer to the question in your app.
Where is uberPOOL active in NYC?
uberPOOL is currently available in all 5 boroughs of NYC.
I have a vehicle with a “+”, am I eligible for uberPOOL on that vehicle?
Yes. You will receive uberPOOL trip requests on your "+" vehicle along with uberX requests.
Does uberPOOL work on the Uber Partner app on Android phones?
Yes. UberPOOL is available on both iphones and Android phones.