We're making changes to the uber vip program


Uber is committed to providing quality transportation options in NYC. To ensure that our top customers are connected, we're making changes to the requirements for VIP partners and riders. This change has been carefully considered by the Uber team and will help grow rider demand for VIP - and therefore, grow VIP partner earnings.

To qualify for the new VIP partner program, partners will now be required to maintain the following updated standards:

At least 300 trips

4.75 rating

90% acceptance rate

*Acceptance rate includes uberPOOL & on-trip dispatches.

10% cancellation rate

*Cancellation rate includes uberPOOL & on-trip dispatches.

If you meet these requirements, you will continue to be VIP.

If your rating is currently below 4.75 & you do not meet the acceptance & cancellation rate requirements, you have until Friday, April 1st to raise it. If you do not meet the requirements on that date, you'll be temporarily removed from VIP - but you'll continue to be eligible as soon as you meet these requirements! 


Keep an eye out for new VIP perks!


QUESTIONS? As always, please don’t hesitate to email us at partners@uber.com if you have any questions or concerns.